SHIPPING

 

Where do you ship to?
We currently only ship to Singapore.

​

How long does shipping take?*
For Singapore customers, you will receive your parcel in 1-3 working days.
*Please add 1-2 working days for us to prepare and package your items.

 

Can I track my parcel?
Definitely! A tracking number will be sent to you via email after we have shipped your order.

 

How much is the shipping?
For Singapore customers, all registered delivery will be at S$4.00.

​

How do I know if my order is confirmed?
An order confirmation email will be sent to you once payment has been verified. This usually takes 1-2 business days.

 

RETURNS

​

Can I exchange my item?
Yes you can. Size exchanges are possible within a week of purchase and are at no cost.
Unfortunately, exchange of design or colour is not allowed.

​

Who pays for the shipping costs?
The two-way exchange shipping charges will be borne by you. If the items are over $100, consider using a trackable (registered) shipping service or purchasing shipping insurance. We do not bear the responsibility of lost mails.

​

Are meet ups available?
Sorry, we don’t offer meet-up services.

​

How do I know if my item is eligible for an exchange?
If it’s in the original unworn condition and packaging, sure it can be exchanged. Please provide the e-receipt or proof of purchase for the exchange to be valid.

​

How long will the exchange process take?
Approximately 10 working days depending on the designated address.

​

Can I exchange a sale item?
Unfortunately, sales item are not entitled to exchange or returns.

​

The order I received has a defect on it, can it be exchanged?
We truly apologize for that! If you spot any manufacturing defects, please reach out to us and we’ll be in touch shortly.

​

Is it possible to get a refund on my return?
Unfortunately, cash or credit card refunds are not allowed once a transaction is completed.